Should I complain about my emergency vet visit?
Last night my cat had to go to the emergency vet. She was straining at the litter box, vomiting, and panting hard for over an hour. Called ahead, told it was a 2-4 hour wait. Went in around 11 at night and they got her vitals almost immediately, then gave us a room.
They came in and asked some questions, and then left saying the dr should be in shortly. We waited four hours, no one provided updates or checked in, and several others who came in after is were treated. Around 3:30 my partner checked in with the new front desk assistant, who was openly shocked at how long we had been waiting, and went and found the Dr. on staff who came into the room within 10 minutes of us checking in.
They ended up doing several tests, and did not complete them until around 6 am. They then asked to do some more imaging, and we were there until 9 am when they sent us home with some meds for the cat and told us to monitor her litter box usage.
I totally get that other higher priority cases come in and need to be seen! I also have no issue with the outcome of the treatment. But I feel like based on the comments and reaction from the front desk staff it’s likely we were bumped unfairly or forgotten about. I also feel like paying a full service fee when communication and timing were extremely poor is a bit unfair.
Just wondering if anyone has a perspective on this that might help me understand so I can decide if I should call the office Monday.