▲ 2 r/ITIL

How many modern teams still use “First Line” as a distinct support function?

I’ve been creating service ops functions for over 10 years now, and I have never created a team as “first line” “second line etc.

I would have a team of Workplace Engineers to handle all modern workplace, infrastructure and EUC issues/requests, and service ops analysts for application support, problem tracking, observability and user training.

Everybody in the team are jointly responsible for items coming in, and I don’t have any people who would be seen as “just” triage or script readers.

Obviously I have progression roles such as Senior and Leads, which add extra responsibilities like project ownership, mentoring and escalation, but they would still answer calls and respond to tickets.

I recently joined a new company that has been setup with, what feels to me, like an outdated service desk rather than a modern service operations function, and the lack of motivation and willingness to support each other or step outside of their zone is something I’ve never experienced before.

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u/Barrel__Monkey — 7 days ago
▲ 417 r/motogp+1 crossposts

Small carbon fibre coated metal piece found at site of MotoGP crash at Silverstone

I was watching the MotoGP at Silverstone circuit and Ai Ogura crashed out right in front of us. On the track walk afterwards I found this right where his bike crashed.

Does anybody know what it might be? The fact it’s carbon fibre leads me to think it’s bike related rather than random debris.

u/Barrel__Monkey — 2 months ago

Horrendous round this weekend. Contemplating giving it up.

I’ve been playing golf for 6 years, my handicap got down to 21 last year, and has gone back up to 25 this year, but I’ve been capable of being good, with best run of +2 thru 7 holes. Often my high scores are thanks to a few blow out holes a round.

I played Pleasington Golf Club this weekend as it has been on my bucket list for many years. We arrived an hour early, warmed up on the range hitting everything cleanly. I was feeling good about the game.

From my very first tee shot to my last putt I was completely unable to hit anything. Tops, shanks, skulled, air shots. It didn’t matter whether it was rough, fairway, bunker or tee, the result was the same.

I asked my brother in law to watch me, but he couldn’t see anything obvious. I wasn’t rushing, ball was in correct position etc.

I ended on an asterisked 130 with 2 pick ups that would’ve very likely put my score at 150+. My scorecard has every single hole at double or worse, for the first time in my 6 years of playing golf. It was a challenging course but not THAT bad. My brother in law has a handicap of 18.6 and he shot 100.

I’m seriously considering just giving up. I’ve had lessons, and they helped. I know what to do, and honestly thought I was doing it all this weekend. In the warm up it was obviously fine, but to have 5 hours of golf. 150 shots and not a single one connecting cleanly - not hyperbole, it really was a failure on EVERY shot.

The thing is, this is a culmination of a long run of deteriorating game. I’ve only broken 100 3 times this calendar year. I’m starting to question whether I’m enjoying playing.

Has anybody else experienced similar struggles, what helped you?

u/Barrel__Monkey — 3 months ago

Range vs regular 9 holes?

I’m interested to know what everybody here thinks would be more beneficial for a high handicapper to improve consistency?

My home course is 6 minutes away, easy for me to jump in the car and have 9 holes after work. But the range facilities are awful. Balls don’t get cleaned, many of them are split, and there are no targets to aim at other than a single tree and the bank which is only around 250yds.

Meanwhile, about 15 mins away we have a great TopTracer range, £11 for a couple of hours and 100 balls. It’s great, but whenever I’m there the northerner in me can’t shake the feeling of pain paying money to “pretend” to play golf when I could be playing real golf that I’ve already paid for in membership fees.

For context. I’m currently a 24 handicap, with a few rounds in the 80s and a lot of rounds well over 100. Last week I scored 14 points on the front, and 23 points on the back including a run of +3 thru 7 holes. I’ve had a hole in one, and an 8 on par 3s in the same round. Personally my limiting factor is consistency, so I find hitting the range where I can swing the same club over and over to gradually get the feel helps, but it does nothing for the realities of a golf round with uneven lies, bunkers and low hanging trees.

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u/Barrel__Monkey — 5 months ago
▲ 2 r/MotoUK

I’ve had my Street Triple RS for 3 years, and after about 5k miles (10 months), the quick shift stopped working. It was replaced under warranty, but less than 2 years further on, it’s now at just over 10k miles and failed again.

Down shifting works fine, but up shifting doesn’t. For the last month or so it has been random each time I started the bike. It would either work fine for the entire trip, or it wouldn’t work at all for the entire trip, which led me to think it’s something electrical rather than mechanical.

I have no idea how these things work, but are there any simple things I can look for, such as connections or fuses? I also have a diagnostic tool, but it didn’t show any error codes.

If it was replaced under warranty, would that reset the warranty period on that part, or is it just tough that it can’t last 2 years?

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u/Barrel__Monkey — 5 months ago

I’ve had my Street Triple RS for 3 years, and after about 5k miles (10 months), the quick shift stopped working. It was replaced under warranty, but less than 2 years further on, it’s now at just over 10k miles and failed again.

Down shifting works fine, but up shifting doesn’t. For the last month or so it has been random each time I started the bike. It would either work fine for the entire trip, or it wouldn’t work at all for the entire trip, which led me to think it’s something electrical rather than mechanical.

I have no idea how these things work, but are there any simple things I can look for, such as connections or fuses? I also have a diagnostic tool, but it didn’t show any error codes.

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u/Barrel__Monkey — 5 months ago

Ok. Like many people I have struggled with my driver. Lots of slicing power fades, and even straight hits I would get maybe 200yds.

A few months ago I had lessons, and was custom fit for a Qi35, 1” shortened. I was much better, averaging 218yds, and about 50% success rate for straight shots.

A couple of weeks ago I bought a 3h. Callaway Paradym Ai Smoke. I wanted to fill the gap between driver and 4h which was travelling about 170.

I decided to try my new club off the tee, and I’m absolutely smashing it. Every shot is straight, and the direction I’m aiming, and I am averaging 230yds on tee shots, which is further AND more consistent than my driver even after lessons.

Considering on most normal courses 230yds would get you to within long iron or at least hybrid distance to green, why bother with drivers?

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u/Barrel__Monkey — 6 months ago