Parents stranded in Barcelona
My parents (both in their 60s) and brother-in-law are currently stranded in Barcelona after my wedding, after their Ryanair flight home yesterday was originally due to leave at 3pm. We’ve been able to fly back to Ireland (Belfast) and other flights to Ireland have left. We’ve no idea what’s wrong with their flight.
Yesterday off the bat they were told it was delayed until midnight, then at around 11pm they were told the flight was **cancelled** and that they basically needed to find their own hotel. A lot of flights were cancelled at the same time, so hotels were booking up quickly and it was a stressful scramble.
This morning they’ve had multiple conflicting updates — first told the flight would be at 4pm, then 7pm, and now they’re being told **1am tonight**.
There doesn’t seem to be anyone at Barcelona airport who can actually help them, and they’re struggling to get clear information from Ryanair.
**What we’re trying to establish:**
What are Ryanair legally required to provide after cancelling the flight?
Can they ask to be rerouted on another flight/airline rather than waiting until 1am?
If they book an alternative flight themselves, could that affect their right to compensation/reimbursement?
Who can they actually contact at Ryanair to get a definitive answer?
Can they claim back last night’s hotel/food/transport costs?
Any advice from anyone who’s dealt with something similar would be massively appreciated. They just want to get home and don’t want to accidentally do something that affects their rights.