Our EMQ's stuck around 5-6 no matter what we do. Anyone actually cracked this?
Set up CAPI a few weeks back (Shopify + a bit of custom backend for some events). Pixel's still running alongside it too. Was hoping EMQ would climb more than it has tbh. Just kind of stuck in the 5-6 range and nothing we try seems to push it past that.
Right now we're sending hashed email on most events, hashed phone only at checkout. No externalid yet since guest checkout makes it messy to have a consistent customer ID to hash.
Few things I'm genuinely unsure about:
Does adding externalid make a real dent in EMQ or is it more of a nice to have once email/phone are already going through?
Anyone noticed a real bump from adding fbp/fbc on top of hashed PII or is that more marginal than it sounds?
Is there just a natural ceiling here given how much guest checkout traffic we get (roughly 40% of orders)? Like is that an excuse and there's more to squeeze out?
Not chasing a perfect score, just trying to figure out if we're missing something obvious or if this is close to as good as it gets.
Curious what actually worked for you all. Also lemme know what you tried that didn't really move anything!