What to do next?
Hi, nag email po ako sa MocaMoca for loan reconstruction. And they finally agreed after I included in the CC yung mga authorities. Hindi ko alam kung anu yung gagawin ko dito sa request nila.
Should I email the authorities to withdraw my complaint?
Ito po yung reply nila:
Dear Customer,
Good day,
Thank you for accepting the loan restructuring terms. We confirm that your request is approved, and we are happy to move forward with this agreed arrangement.
Please be assured that no collector will be assigned to your account, and we will stop all calls to your number and your references immediately while this agreement is in place. All communication will be done via email as you requested. Your case is now formally marked as resolved under this plan.
To fully finalize and close the matter, may we kindly ask you to:
Withdraw your complaint filed with the relevant authorities, as they have already been notified of this resolution.
Send a follow-up email confirming this agreement, and copy both the concerned authorities and our official company email so we can properly document and close your case in all records.
Thank you once again for your cooperation. We look forward to your confirmation.