Issues with Refund
Has anyone had an issue like this with a Sézane return?
I placed an order for around £1,000 and returned most of it using Sézane’s own return label. I have video evidence of the items being packed, the box being sealed and labelled, proof of postage, and tracking showing the parcel was delivered. Sézane also confirmed they received the return.
After weeks of chasing, sending evidence and even completing a handwritten sworn statement, they’re now saying their workshop didn’t receive the return and are refusing the refund. Despite me fulfilling my obligations as a customer. The Royal Mail tracking shows it was delivered to them and I have an email from Sézane on the same day confirming receipt of this. Even if the workshop has lost it, I’ve done my part, so surely they must honour the refund as the issue is with their workshop and not me.
I’ve now disputed it with my credit card provider.
Has anyone else had this happen with Sézane? If so, what was the outcome?