

ITPS to USA stuck in transit for over 1.5 months, Can I claim a refund?
I sent a simple Rakhi thread to the USA via International Tracked Packet Service (ITPS) on August 17. It has been over 1.5 months, and the status is still stuck on "In Transit".
According to the tracking portal, the last update was on August 23, showing "Handed over to Airport facility by Airlines" at Zurich (CHZRH) for flight LX0014 to JFK. There have been no scans or updates since.
I asked my local post office, but they just told me to wait. Last year, I sent it via ordinary post (~₹100) and it never reached, which is why I tried ITPS this time (paid ₹472).