u/Cereal____Killer

I have both T-Mobile and T-Fiber, and have generally been pleased with the service. One unfortunate setup that I have is for some reason even though they are linked to the same T-Life login, they appear as two separate accounts. Historically I have been able to easily switch accounts. Unfortunately, that feature still exists but is broken. I had to login to the website to switch accounts… I tried to chat with support to see what was going on, but their helpful LLM chat was insisting I describe the screen I was seeing. It took me saying “I want to talk to a human” three times to get it to transfer me… when it did I was told the wait time for chat is 20 minutes. I’m not doing to wait in queue for 20 minutes to chat with someone about their broken user experience in their app… my time is way more valuable than that.

What a disappointment… their consistent doubling down on T-Life has made it increasingly painful to use