u/Charming_Orange_1333

In the story the Alchemist, the main character santiago travels all around the world to find the treasure just to realise it was where he started the journey,The final twist, that the treasure lies under the sycamore tree in Spain the whole time, brings Santiago back home, just as his father predicted when Santiago first set out on his travels as a shepherd. "At the end of the story, the boy is able to find the treasure he was running after. The treasure which he unearthed under the Sycamore tree in the abandoned church, from where the story begins" What I mean by this is, Yall search over and over to just to discover that one video ,guide, method,post or quote that would change ur life but in reality you don't have to do any of this the ultimate treasure is within YOU You are God the treasure within you and yet you don't realise and still reading hundreds of blogs and guides! You are enough You are worthy You can do it Thank u :)

I ordered 2 products from Nykaa and initially selected Cash on Delivery. After placing the order, there was an option to pay online to avoid delivery hassle, so I paid ₹379 through UPI. The money was successfully deducted from my account and credited to Nykaa.

But even after payment, the order still showed as COD. I contacted customer care immediately and they confirmed that my payment was received and I wouldn’t have to pay again during delivery.

Then the delivery got delayed for almost a week past the expected date. The tracking kept saying “couldn’t contact customer” even though nobody ever called me.

When the delivery partner finally came, he asked me to pay again because his app still showed COD. I showed him my payment proof and even told him customer care had already confirmed it was paid. He contacted Nykaa from his side and they apparently told him it was COD. I obviously wasn’t going to pay twice for the same order, so I had no choice but to cancel it.

After that, I contacted customer care multiple times. One representative asked me to email screenshots of the payment proof, which I did. Later another representative told me my case was “highlighted” and I’d get an update soon.

Then after waiting again, another customer care agent suddenly told me my ticket was closed because I “didn’t call back after sending the email,” and now they’re refusing refund/compensation saying they “don’t have such a policy.”

I literally paid online, have proof, contacted support multiple times, followed all instructions, and still lost both the order and my money.

Has anyone else faced something like this with Nykaa? What should I do next?

I ordered 2 products from Nykaa and initially selected Cash on Delivery. After placing the order, there was an option to pay online to avoid delivery hassle, so I paid ₹379 through UPI. The money was successfully deducted from my account and credited to Nykaa.

But even after payment, the order still showed as COD. I contacted customer care immediately and they confirmed that my payment was received and I wouldn’t have to pay again during delivery.

Then the delivery got delayed for almost a week past the expected date. The tracking kept saying “couldn’t contact customer” even though nobody ever called me.

When the delivery partner finally came, he asked me to pay again because his app still showed COD. I showed him my payment proof and even told him customer care had already confirmed it was paid. He contacted Nykaa from his side and they apparently told him it was COD. I obviously wasn’t going to pay twice for the same order, so I had no choice but to cancel it.

After that, I contacted customer care multiple times. One representative asked me to email screenshots of the payment proof, which I did. Later another representative told me my case was “highlighted” and I’d get an update soon.

Then after waiting again, another customer care agent suddenly told me my ticket was closed because I “didn’t call back after sending the email,” and now they’re refusing refund/compensation saying they “don’t have such a policy.”

I literally paid online, have proof, contacted support multiple times, followed all instructions, and still lost both the order and my money.

Has anyone else faced something like this with Nykaa? What should I do next?

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