Women turns up to pay for her wedding that we don’t have in the diary. Her wedding is tomorrow.
I am not the OOP, OOP is u/leamornor
Originally posted to r/TalesFromTheFrontDesk
Original post posted 2019-02-08
A large part of my job is answering phones and dealing with people who want to hire our large function room. In our town our room is one of very few places available to hold wedding receptions, birthday parties etc.
The process for hiring the room is quite simple. People ring up all the time and ask if the date they want is free. If it is we place a hold on the date for 14 days. If we don’t hear back from them it opens up to anyone else that wants it. If they do decide they want it they have to come in for an appointment with either me or my boss. We go through the booking form and help them fill it in and explain the t&cs with them. They then pay their deposit and the function gets written in the diary. We don’t take deposits without a booking form and we don’t take booking forms without a deposit. You have to physically come in and hand both over. None of this can be done online, we don’t have a website.
Fast forward to this morning when bridezilla walks in with her mother.
- Bridezilla = B
- Mother of the Bride = MOB
- Me = Me.
Me : hi can I help?
B : I’m here to pay the deposit for my wedding.
Me : ok. Let me get you a form and we’ll go through it. What date did you book?
B: Tomorrow
The smile on my face dropped. We have a birthday party booked in tomorrow. There is no way she can have her wedding here tomorrow.
Me: Tomorrow isn’t available. We already have a booking.
MOB: You double booked? You’ll have to cancel the other booking.
Me: We haven’t double booked. If you haven’t filled a form in or paid a deposit then you haven’t booked the room. When did you ask about the date?
MOB : last July. I remember because we came in before we went for my birthday lunch.
Me: we only hold the date for two weeks. Someone will have told you that at the time.
B: yeah but it’s a wedding.
Me: the same rules apply. If you don’t fill in a form and pay the deposit within the two weeks we open it up to everyone else. Unfortunately someone else has booked the room.
B: I did it all online
Me: You did what online?
B: Paid for the room
Me: then why are you here today trying to pay for it now?
B: uh....
Me: we don’t have a website so you can’t do anything online.
MOB: she can’t have the wedding here.
Me: nope sorry.
They left. There was no shouting no anger at me. Nothing. She just casually shrugged her shoulders and walked away. I’m fully expecting the wedding party to turn up tomorrow all kitted out.
Edit to add : my boss saw her throwing a huge tantrum in the road outside of our building.
TL:DR woman turns up to pay for her wedding the day before it’s due to take place. She failed to secure the date and we booked something else in.
that_darn_cat
>Im sure the marriage will be a roaring success with that level of planning
OOP
>If I remember correctly they’ve been together a good 15 years. Engaged for at least 10. He’d told her if she wanted a wedding she had to plan the whole thing. He wanted zero involvement. He just wanted to turn up to the church and then get drunk with his mates afterwards.
Dogzillas_Mom
>Is it possible she mixed up venues and put down a deposit somewhere else?
OOP
>There’s nowhere in town where she’d be able to have it, so unless she’s booked a venue in a different town with a similar name, she’s just an idiot.
[deleted]
>From how you put it down, the bride didn't seem like a bridezilla, just a misinformed bride who didn't have all the things set up. I hope she can find a venue in time
OOP
>It’s the tantrum she threw outside that makes me think she’s a bridezilla. That and assuming you can walk in to a venue the day before your wedding and assume everything is sorted for you.
Update posted 2019-02-14
I was at work by myself for most of the afternoon after Bridezilla had left. My coworker came in to take over from me and for about 10 mins I fill her in on everything that’s happened that day including Bridezilla. Coworker makes a comment about how she’s glad she has nothing to do with booking the room and that if she did she’d be getting the blame for the whole thing.
I go into the back room to switch my shoes and get my things together before I leave. I happen to glance at the cctv monitor and notice that Bridezilla is walking along the corridor. She walks up to my coworker and I listen in.
- Bridezilla = B
- Co-worker = C
B: hi I’m wondering if you can help me. I’m attending a party tomorrow night and need to make some arrangements with my friend who’s party it is but I’ve lost her phone number. I was wondering if you’d be able to find it for me.
C= Sorry I cant do that.
B= it’s ok were best friends. She really wouldn’t mind.
C= I don’t have access to the information. I couldn’t give it to you even if you wanted it. They’re coming in to decorate the room later on. You could come back then.
B= there must be someone who can give me the number
My coworker comes to get me from the back room and asks me if I heard her. Wtf would she want their number. I come out.
Me: yeah, we can’t give out that info.
B: I don’t see the big deal
Me: do you need it to tell her you cant attend because you’ll be at your wedding that she mustn’t be invited to? I can pass that message on for you.
She shrugged and walked out. I can only imagine she was going to phone them and ask them to cancel their party so she could have the room.
The next day I’m at work pretty much all day. I have a word with the people having the party and let them know that if anyone turns up that they haven’t invited to let me know.
We have a couple people turn up looking for a wedding. We tell them about the mix up and they don’t seem surprised. A lady who said she was the grooms mother said she had only been told three days before about the wedding and that they’d invited a bunch of people to a reception but nobody knew when or where the actual wedding ceremony was. She’d spoken to her son that morning and he said he’d text the details but then apparently forgot.
It’s the most casual I’ve seen people be about organising a wedding.