I built a WhatsApp Voice AI Agent that's able to book appointments and take payments in real-time
I built a WhatsApp Voice AI Agent that's able to book an appointment and take payments for a customer. The use case I covered is for a user wanting to book a dentist appointment. Here is an overview of the flow;
- The user calls the business on WhatsApp.
- The Voice AI Agent answers the call and has a normal conversation with the user & understands the user's needs.
- The agent sends a payment link to the user on Whatsapp. The agent waits until user completes the payment.
- The agent sends a payment receipt to the user to confirm the payment made.
Benefits for customers
- Making the inbound call is completely FREE.
- Great customer experience and a convenient way of interacting with the business.
- The process is fast. When the user calls, he/she is able to get an immediate answer. No back and forth chatting.
Benefits for businesses
- You have a Voice AI Agent that answers your WhastApp calls 24/7. No missed leads
- The Voice AI Agent can speak in 50+ different languages.
- Everything interaction happens on WhatsApp. Same context, persistent, single-threaded conversations.
- Trustworthy. A blue checkmark next to a business name signals that customers are communicating with an official, authenticated business account.
This is massive for several use cases on WhatsApp.
Have a look at the video demo and let me know what you think.