Fragrance neveah experience
Has anyone else had a weird experience with Fragrance Neveah?
I ordered Xerjoff Erba Pura from them recently and ended up doing an exchange because something felt off to me performance wise. At first their customer service was actually responding pretty fast and helping me out with the return label and everything.
But after the return label was sent, communication completely stopped. I shipped the package back, the tracking shows delivered, I sent them the tracking number, and still no response at all.
I’m not trying to instantly call them scammers or anything, but it’s starting to feel weird because they were very responsive before they got the package back. Now I’m kinda wondering if this is normal for them or if I should actually be worried.
Has anyone else dealt with this from them after a return or exchange? Did they eventually send your replacement/refund or did you have to keep contacting them?