As a fellow dasher this is unacceptable.
I ordered some stuff from a local grocery store I put CONTACT ME if my item is out. No contact just the item was marked as unavailable. So I go and I pick a substitute, the dasher doesn’t bother to shop that item even though I was immediately responsive and they were still in the area that had that item for other items. I need the item for a job tomorrow. The dasher leaves it for the end and marks that the substitution is unavailable no communication from them, no pictures of alternatives. I got a little upset and sent a message to please send pics of substitutions next time. No response so I got upset and contacted support because the whole reason I used door dash is I wanted the stuff immediately and didn’t want to deal with Walmart+ they gave me credit and that’s cool because then I can go and repurchase what I need. Though I shouldn’t have to. Then when they delivered my front door was propped open because the neighbor kids have no clue what security is. (I have a note about that in my delivery notes too to buzz even if the door is propped open.) This lazy a—hat leaves my stuff outside and takes a pic you can’t even see the surroundings or the difference between my apartment building and the other 12 or so almost identical buildings that are in this community. I contacted support again and told them I don’t want the dasher to deliver to me again. My gf called me a Karen. I feel like my anger is justified. AITA?