Credit Card Dispute, but with double refund, need help.
Basically, I disputed a $2000 credit card charge with a company, for a subscription service I didn't want to renew with, because they claimed I had received the product. They shipped the product several hours after confirming my cancellation of the subscription, and claimed I'd received the product. The company offered a $1650 credit back to my card. I disputed the $2000 charge with chase. I also made a call to the company, and the next day, I received the full refund, but the other $1650 refund also remained on my account. I wasn't sure if this was Chase giving my $2000 refund back or the actual subscription company giving me the credit. My chase credit account went into the negatives, and I was waiting for chase to remove the other $1650 charge, but it hasn't disappeared. My bill is coming due, and I don't want there to be an issue with what I owe. I also don't want the $2000 refund to disappear and be left with the $1650 refund instead, or for both of the refunds to disappear, and I'm stuck with a $2000 charge for something I never got or wanted. What is the best way to approach this?