Frustrating experience with Jio AirFiber
This is a late post but wanted to share my experience with Jio AirFiber installation.
Despite reading countless negative reviews about Jio AirFiber's installation process and customer support, I still decided to give it a chance. I thought maybe those experiences depended on the local installation team and that I might have a smoother experience but I was wrong. I had similar experience.
Enquired about Jio AirFiber connection through Jio app on 19 April 2026, they sent my detail to local representative and said he will call me. That guy didn't bother to call me. then my details were sent to another representative. He called me on 21st April, came to my place, did all formalities and asked me to pay 1200 rs. I paid then he said you will get AirFiber installed by 28th April. But even after 1 week of scheduled installation date I didn't get any call, message or any update. I tried calling jio representative multiple times but he didn't even pick the call. After multiple calls he picked up call and said installation will be done soon. It happened like this multiple times. sometimes he said installation will be done within 2 day and once he said your AirFiber kit has arrived and installation will be done tomorrow. Still nothing happened. I messaged him on whatsapp multiple times but he didn't even bother to read the messages.
I tried every way to reach the customer care team (through app, whatsapp customer care, call) but apparently you cannot reach unless AirFiber is installed. Every channel either redirected me to automated responses or failed to provide any meaningful support. So decided to write an mail to Jio Maharashtra Appellate Authority. Again Got an automated response that you will get reply within 24 hrs. Again they didn't respond. After 3 days on 22 May got mail saying service request has been generated and you will get update by 24th May. Again nothing happened.
Then I filed complaint on National Consumer Helpline portal and mailed them again that if this time issue is not resolved then i will escalate the issue to consumer court. Again got the similar response that you will get update within 3 days. meanwhile I called jio repetitive and he told me that your order got cancelled dur to shortage of AirFiber kits (He was lying). Again wrote mail to Appellate authority seeking explanation. again similar response but since i filed complaint on NCH portal they took it seriously. I got call from representative and he said installation will happen today only. he scheduled engineer's appointment for installation for same day but he didn't come and after 2-3 days i got mail that your order has been cancelled.
I was very frustrated and wanted to file a case in consumer court but I didn't want to waste any more time so decided to get Airtel Xtream Fiber connection instead. Installed app didn't even book appointment, i was just scrolling on their app and I call from their representative. I said I want to get xtream fiber connection. Their representative came and did all formalities, I paid the amount like i did for Jio Airfiber but unlike Jio Airfiber they installed Xtream fiber on very next day. It is working well and i didn't face any issue.
I'm not saying everyone's experience with Jio AirFiber will be the same. But if you're considering getting a connection, be aware that if something goes wrong during the installation process, getting meaningful support can be extremely difficult. In my case, even repeated follow-ups, emails to the Appellate Authority, and a complaint on the National Consumer Helpline couldn't get the installation completed.