
Bubble mailers strike again. Broken product, broken promises.
While it isn’t that big a deal, I mean, it’s an item that was under $10, I was really looking forward to my Morphe eyeshadow palette. Like, this palette was THE whole reason for doing this order.
To open the door and find everything thrown in a bubble mailer rather than a bag always makes me anxious, and it got worse when I found a bit of the green eyeshadow sprinkled about in the bag. Opened it up to find yep, my eyeshadow is broken - actually, three are, but most sad is that the one I was looking forward to the most, the darkest green, was really busted. I was able to replace the main bits of the lighter green and the bright gold shimmers in the middle, and I cleaned the dark green up carefully and replaced as many bits as I could, and I’ll add some isopropyl alcohol and let it dry and try to re-press it, but the ultimate thing I keep thinking about is “why in the heck do they send these in bubble mailers?” I get it if I had only ordered stick or tube items. But easily broken eyeshadows? Just tossed in, no extra padding? Sad. What’s most sad, though, is that I just KNOW that they likely won’t have a replacement, since this item sold out quickly. So it’s a credit or a different replacement item, likely. Why wouldn’t they hold back enough stock that they can replace broken items? Beats me. Why wouldn’t they use a different shipping method when so many break? Also beyond my understanding.
For the IPSY support I’m hoping will help me, yes, I created a ticket. #27135255.