eBay return - buyer swapped parts - eBay have made their decision....
Brief background, I sold an item for £250 - buyer then wants a return saying the item is defective. I sold it in full working order, I used it myself.
So I get the item back, clear evidence it's been tampered with, seals broken, missing screws and its very evident that parts have been swapped. There is a site ID in this electronic device which cannot be changed by the user, only specialist technical centres can do this. My device now shows another site ID, as a result of the parts swap.
I raise this with eBay, they have found in my favour so I don't lose out.
But, they have also refunded the buyer (at cost to eBay) - that I have an issue with on principle!
Why would eBay do that with the clear photo evidence plus other evidence that the buyer has been tampering?