u/Dismal_Aide_7118

We are travelling to Thailand via Qatar Airlines via a points redemption. We checked in for our flight, but QR did not issue boarding passes due to verifying our passports. We flew to DFW on a separate itinerary due to the awards redemption to connect. At first, Flagship denied our entry due to not having our boarding passes - because QR doesn’t staff their desks until 3-4 hours before flight time. Eventually, after speaking to the manager and showing her our confirmation - she allowed us access. I appreciate her reasonableness after reviewing all of our documentation and acknowledging our situation. Otherwise, we would have to wait 4+ hours before QR staffed their desk.