Amazon Unfairly Closed My Account
After several emails back and forth through the appeals process, I finally got a response from "Matt" who informed me that my account was closed due to being directly connected to another account that violated their terms and agreement.
My husband's email was connected to my primary account through family sharing. He did have some issues a couple of years back with his account possibly being hacked and trying to recover his password, but we thought that had been resolved. I have ordered plenty of items since then.
I even suggested in my appeal I could just delete my husband's account from family sharing. Didn't matter. Matt stated the decision is final and "I’m sorry for any disappointment caused and appreciate your understanding". They also won't disclose what specific terms and conditions were violated "due to the proprietary nature of our business, we're unable to discuss other accounts with you". But this other account is what's causing the problem so shouldn't I at least know exactly what happened?
I've had Kindles, used Audible, was an Amazon prime member, have fire sticks, spent thousands over the 20ish years using Amazon and none of it mattered.
I have already cancelled prime and Audible. Now I'm looking into firestick alternatives that aren't Roku or Apple. This is unfair and it sucks. I'm pissed and needed to vent so I came here to scream into the void. That is all.
Edit: grammar