How does your business handle responding to Google reviews?
I've been talking to a few small business owners recently and realized everyone seems to handle Google reviews differently.
Some businesses respond to every review, some only respond to negative ones, and others barely have time to look at them at all.
I'm curious:
- Do you reply to every review?
- Who is responsible for replying?
- How much time does it take each week?
- Have you noticed any impact on customer trust or new business from responding regularly?
For those getting a large number of reviews, how do you keep up without it becoming a full-time job?
Would love to hear what's working and what isn't.