Is there a way to ignore what customers say? (+rant)
I don´t mean "ignore" like walk away or don´t do what they ask you to do. I mean those passiveagressive comments they do all the time. Example: We have like a bonus-card and we are forced to ask the customers at checkout if they got the card and collect bonus points.
I swear to god, half the time the customers tell me stupid shit on why they can´t or won´t and don´t and will never get it, because some whatever reason and I ALWAYS just want to tell them off. Instead of just saying no and move on they start fucking monologuing. Right now I deal with it by straight up not answering or getting to the next customer or just smile but holy shit I´m livid inside. I just want to tell them to shupt up no one cares about what their opinion is, you are like one of hundreds of humans I talk to every day no one gives a fuck. They always want to "teach" me or think they can somehow change the entire system by taking it out on me. Sometimes when I succeed in telling them we´re forced to do this they say: "ah yes BUT I will still tell you shit because I don´t care and just want to take my frustration out of you. I know you can´t do anything about it so fuck you I love wasting your time and energy and I will feel very good about telling you how the world would be a better place If you weren´t here, because I´m too dumb to understand if you go another poor bastard will take your place and is forced to do the same. Or maybe I don´t get it and I´m just too dumb, I just buy stuff here, your are just a cashier"
A second thing are bags. Every time people want items in bags and I tell them they cost money they freak out. Or tell me no they have enough bags at home. Bitch why don´t you take it with you when you go buying stuff. Use your brain for once and take your bag when you go out. Not just your bagpurse that can only hold your tampon. I sold a calendar that´s surrounded by plastic to keep it safe. It´s sold like that. What does that woman say: Oh can you please wrap it in fucking paper because that obviously will keep this dumb PLASTIC SEALED calendar safe? And I tell them: well it´s already in plastic, nothing will happen. It didn´t matter. Of course I did wrap it but why the fuck can´t I tell them how stupid they are. Oh yeah, that thin paper will surely protect it better than plastic. "Oh I just want it because THE PLASTIC WILL RIP IN MY RUCKSACK. Are you fucking kidding me.
Okay there are a lot of things. People convincing me that we are corrupt because we don´t sell the woke/racist onces that are so important and we suck because we don´t have one book. I mean we fucking sell it, if it isn´t here anymore it doesn´t mean we are ignorant and hate good literature, it means someone fucking buyed it before you came.
And that woman that told me I probably don´t know what she wants because she doesn´t remember the author and title. It´s pointless to tell me whats about because I won´t know. So she won´t tell me more information. BITCH ITS MY FUCKING JOB! And guess what? She told me two sentences about it after I told her that´s my job to figure things out and I know which book she meant in 2 seconds. And we had it in our store. It was a sweet victory.
Okay enough of that.
I thought about just saying "stop" and continue my job and say so every time they open their mouths to proceed to tell me dumb shit they think will make me change my mind or think I care.
The thing is, I love my job. I´m a bookseller. But it´s still retail after all. I work in a bigger chain and I´m nothing more than a grain of sand. The only thing that keeps me going is to give nice people books I love and I hope they will love too. I can really change peoples lives, and give children a nice fantasy to hold onto in this fucking world. And research, I love it! Fuck AI! You will not replace me. (Also AI is often very wrong about details in books, a collegue once let AI write a review about a new book and it was all wrong. Nothing right in it, it just added things that it thought was right. Also customers come to me and want books that don´t exist. Good thing we´re still here to teach people about how depending on AI is stupid and you should talk to people that know what they´re doing.)
But holy shit every other aspect is just retail hell. So how do I TRULY ignore what they say? Because I can´t change them. How do I stop taking every dumb shit they say personally? I know it´s not personal but I´m fucking tired. I´ve done it for 13 years and why do these dumb people exist. It´s a neverending stream of bullshit because every person I help and make understand is replaced by another generation of people that don´t know and pretend they do and sometimes aks AI and I have to tell them that AI is absolute shit for figuring out stuff and I know better because I have real experience.
Please how do I ignore them. Like really. How do I ignore the words they speak and only hear them as noises? And maybe filter out the important parts? Because it´s killing me.
Fuck you guys. And stop supporting AI books. Thanks. I love you.