The customer provided a deposit which I had used to purchase materials, supplies and items the customer wanted installed (i.e. tub, shower doors, fixtures, fan...).
**No work has commenced**
They would like to hold off on the work. I am actually happy about this as it will free up my time for other projects. However, a tub has been purchased, drywall, lumber, and other supplies, which are all returnable.
How much should I charge the customer to remove/return the items and how much do I keep from the overall deposit?
EDIT The vast majority of my work comes from my Google Business Page. Of those customers, some have become clients and have given more business to my firm. This particular person is a repeat customer but not a client.
My own fault was not heeding the red flags for what they were during the meeting leading up to taking on the project and receiving the deposit but, rather, declining the work outright. It won't happen again.