Did I mess up an order or the customer was just trying to get free food? (USA)

I work at McDonald’s and I’m still pretty new, so I’m trying to figure out if I handled this situation wrong.
There were two orders under the same name. Both were regular orders with things like 20 nuggets and meal deals. Then a lady came through saying her order was also for that name, but she said she had 2 happy meals, which didn’t match either of the same name orders I could see.
I asked her if she had already paid, and she told me yes, that she had paid through the app. I wasn’t sure what I was supposed to do, so I asked my coworker if I should send her to the second window. He said yes, so I sent her over.
Then apparently she ended up saying she hadn’t paid but ended up getting free food. My manager got upset with me and told me not to send people to the second window if they haven’t paid. I explained that I had asked the customer if she paid and she told me she did, and that I had also asked my coworker what to do.
Now I’m worried I got my coworker in trouble too because I told my manager he was the one who told me to send her to the second window.
I obviously understand now that I should make sure payment is actually verified instead of just taking the customer’s word for it, but I’m wondering if I was completely in the wrong here. Also, do you think the customer was possibly trying to get free food?

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u/FangyPotato — 1 day ago

Did I mess up or the customers was just trying to get free food?

I work at McDonald’s and I’m still pretty new, so I’m trying to figure out if I handled this situation wrong.
There were two orders under the same name. Both were regular orders with things like 20 nuggets and meal deals. Then a lady came through saying her order was also for that name, but she said she had 2 happy meals, which didn’t match either of the same name orders I could see.
I asked her if she had already paid, and she told me yes, that she had paid through the app. I wasn’t sure what I was supposed to do, so I asked my coworker if I should send her to the second window. He said yes, so I sent her over.
Then apparently she ended up saying she hadn’t paid but ended up getting free food. My manager got upset with me and told me not to send people to the second window if they haven’t paid. I explained that I had asked the customer if she paid and she told me she did, and that I had also asked my coworker what to do.
Now I’m worried I got my coworker in trouble too because I told my manager he was the one who told me to send her to the second window.
I obviously understand now that I should make sure payment is actually verified instead of just taking the customer’s word for it, but I’m wondering if I was completely in the wrong here. Also, do you think the customer was possibly trying to get free food?

reddit.com
u/FangyPotato — 1 day ago

I always get send to back cash (USA)

I’ve been working almost 3 months at mcdonald’s and everytime i’m here they send me to the back to charge. I don’t have a problem with it I love it because it’s peaceful but I also feel lowkey isolated from everyone. I wonder if it’s because i’m bad when i’m making drinks or slow or is it just because i’m better at charging than being faster with the drinks. I don’t complain because it’s peaceful being in the back it’s just sometimes i feel left out idk. I was just wondering why it could be that i’m always in the back.😭

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u/FangyPotato — 3 days ago

How to make my manager shut up (USA)

I’ve been working almost 3 months at mcdonald’s, and i know i have gotten better. Most of the time im at the first window charging while taking orders. The thing is when the line stops because of the second window not having the orders ready, I can’t do anything other than take orders or serve the mobile orders at my window. As soon as the line moves my manager is on the headset talking about some “can you please start charging a little bit faster”. Now ok, the line BARELY MOVED and i know i don’t take long charging and if i do it’s because either a customer wants to remove everything or they start ordering more like?? This isn’t the first time she says this she’s always like start charging a little bit faster pls and i hate it because i know that i’m not taking long. This is maybe a dumb rant but I feel like she’s got something against me she’s only nice to the guys.She does this every single shift I have with her and she’s the only manager to tell me this. Maybe i could be “slow” but i really doubt it because the line barely moves due to her not having orders ready. How do u expect me to charge every single car u kept waiting as soon as u move one of the cars?Does anyone also have a manager like this? How do i make her “shut up” or respectfully say something?

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u/FangyPotato — 5 days ago

How to make my manager shut up??

I’ve been working almost 3 months at mcdonald’s, and i know i have gotten better. Most of the time im at the first window charging while taking orders. The thing is when the line stops because of the second window not having the orders ready, I can’t do anything other than take orders or serve the mobile orders at my window. As soon as the line moves my manager is on the headset talking about some “can you please start charging a little bit faster”. Now ok, the line BARELY MOVED and i know i don’t take long charging and if i do it’s because either a customer wants to remove everything or they start ordering more like?? This isn’t the first time she says this she’s always like start charging a little bit faster pls and i hate it because i know that i’m not taking long. This is maybe a dumb rant but I feel like she’s got something against me she’s only nice to the guys. She does this every single shift I have with her and she’s the only manager to tell me this. Maybe i could be “slow” but i really doubt it because the line barely moves due to her not having orders ready. How do u expect me to charge every single car u kept waiting as soon as u move one of the cars? How do i make her “shut up” or respectfully say something?

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u/FangyPotato — 5 days ago

Bf doesnt want to have sex with me because of a pregnancy scare

My boyfriend (19M) and I (18F) have been together for a while and haven’t had sex over a year. At the beginning and before we dated, we were very sexually active and constantly all over each other then we had sex for the first time and because it was our first time and we were young, we both had a pregnancy scare. My period was delayed due to being worried about it not arriving and he was really worried and he says he had the most horrible week thinking about how he just wasn’t ready. After that, we only had sex 3 times and our intimacy completely decreased. The most we would do is oral. I really miss having sex with him not just because of the physical part but being desired by him and it made me feel so connected to him. I don’t know if it sounds dramatic to say that it makes me feel so unwanted and ugly and that i’ve never felt that way before. I mentioned it to him about how i really want to have sex that it’s been a while and he says that he knows that it’s been a while but that he doesn’t want us to be at risk of having a kid because it’s the least he needs right now. He also said that he could go down on me everytime i wanted because he wanted me to feel good but that sex was just too risky. Now, I totally understand but every time we have had sex, we used condoms and i know that it’s not 100% guaranteed you won’t get pregnant but we’re using contraceptives and we are very careful when when applying it and also we check after if it ripped. When we had our pregnancy scare we were younger and I wasn’t as aware of my menstrual cycle as I am now. I don’t want to pressure him into doing anything but at the same time i feel so frustrated with myself to the point I feel dirty whenever I jerk off or the thought of us having sex crosses my mind because i think he doesn’t want to. I don’t want to force him and I respect his boundaries and I love him a lot I just feel so unsure of myself.

TLDR: My bf and I haven’t had sex in a year because he’s afraid of getting me pregnant.

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u/FangyPotato — 7 days ago

Bf doesn’t want to have sex with me after a pregnancy scare

My boyfriend (19M) and I (18F) have been together for a while and haven’t had sex over a year. At the beginning and before we dated, we were very sexually active and constantly all over each other then we had sex for the first time and because it was our first time and we were young, we both had a pregnancy scare. My period was delayed due to being worried about it not arriving and he was really worried and he says he had the most horrible week thinking about how he just wasn’t ready. After that, we only had sex 3 times and our intimacy completely decreased. The most we would do is oral. I really miss having sex with him not just because of the physical part but being desired by him and it made me feel so connected to him. I don’t know if it sounds dramatic to say that it makes me feel so unwanted and ugly and that i’ve never felt that way before. I mentioned it to him about how i really want to have sex that it’s been a while and he says that he knows that it’s been a while but that he doesn’t want us to be at risk of having a kid because it’s the least he needs right now. He also said that he could go down on me everytime i wanted because he wanted me to feel good but that sex was just too risky. Now, I totally understand but every time we have had sex, we used condoms and i know that it’s not 100% guaranteed you won’t get pregnant but we’re using contraceptives. When we had our pregnancy scare we were younger and I wasn’t as aware of my menstrual cycle as I am now. I don’t want to pressure him into doing anything but at the same time i feel so frustrated with myself to the point I feel dirty whenever I jerk off or the thought of us having sex crosses my mind because i think he doesn’t want to. I don’t want to force him and I respect his boundaries and I love him a lot I just feel so unsure of myself.

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u/FangyPotato — 7 days ago

(USA) Drastic Schedule Change

It’s my 7th week working at Mcdonald’s and my shifts are usually 10-4 or 12-5 which 12-5 being the latest i’ve worked. I’ve never specified which times i could work expecting my schedule would stay the same but the new schedule says I work 4 shifts one being 1-9 and the other one 4-10. I DONT want to work night shifts because the day just goes to waste not to mention my parents work, i rely on transportation, and I have to take care of my siblings at night. Idk how to bring it up to the manager and i’m also scared because im not sure of how the rushes are for those times. I hope someone just went on vacation and that’s why I was scheduled for those times. How could i bring it up to the manager? Has anyone worked similar shifts and if so, how are they?

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u/FangyPotato — 25 days ago

Change of schedule

It’s my 7th week working at Mcdonald’s and my shifts are usually 10-4 or 12-5 which 12-5 being the latest i’ve worked. I’ve never specified which times i could work expecting my schedule would stay the same but the new schedule says I work 4 shifts one being 1-9 and the other one 4-10. I DONT want to work night shifts because the day just goes to waste not to mention my parents work, i rely on transportation, and I have to take care of my siblings at night. Idk how to bring it up to the manager and i’m also scared because im not sure of how the rushes are for those times. I hope someone just went on vacation and that’s why I was scheduled for those times. How could i bring it up to the manager? Has anyone worked similar shifts and if so, how are they?

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u/FangyPotato — 25 days ago

First Write up (USA)

Ive been working at Mcdonald’s for about 6 weeks now and I got my first write up today. I’m new and i’m still learning and i keep making mistakes but each day i feel like i keep getting better. Today, I was taking orders and charging as usual and then I served a mobile order and they say on the headset serve it the times are going up but i literally did? The manager comes to the back and tells me to serve them because the times go up as if that’s not what i’m doing as soon as they appear. The manager later talks to me saying how my coworkers have been complaining about me ignoring them through the headset when I reply to them every single time they talk to me and reply as soon as i finish an order because both the customer and coworker are speaking whenever. Then she tells me apparently i charged an order wrong and i gave them the wrong order instead of the nuggets and she tells me that people presenting saying how i dont repeat the orders when i repeat the order word for word as soon as they are on the window. I honestly am mad and worried because I dont want to get fired but at the same time i am trying and it’s not under my control if people want to change their meals after they pay! Im scared if my hours are gonna get cut or if this will affect me negatively at work. I am aware I have to improve.

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u/FangyPotato — 1 month ago