Did I mess up an order or the customer was just trying to get free food? (USA)
I work at McDonald’s and I’m still pretty new, so I’m trying to figure out if I handled this situation wrong.
There were two orders under the same name. Both were regular orders with things like 20 nuggets and meal deals. Then a lady came through saying her order was also for that name, but she said she had 2 happy meals, which didn’t match either of the same name orders I could see.
I asked her if she had already paid, and she told me yes, that she had paid through the app. I wasn’t sure what I was supposed to do, so I asked my coworker if I should send her to the second window. He said yes, so I sent her over.
Then apparently she ended up saying she hadn’t paid but ended up getting free food. My manager got upset with me and told me not to send people to the second window if they haven’t paid. I explained that I had asked the customer if she paid and she told me she did, and that I had also asked my coworker what to do.
Now I’m worried I got my coworker in trouble too because I told my manager he was the one who told me to send her to the second window.
I obviously understand now that I should make sure payment is actually verified instead of just taking the customer’s word for it, but I’m wondering if I was completely in the wrong here. Also, do you think the customer was possibly trying to get free food?