r/McDonaldsEmployees

My first day was yesterday and it was the worst, I genuinely contemplating on resigning.

So they put me on the lobby where I was taking the orders for everyone, and I wasn’t that fully aware of the kiosk at all, like super rusty since I’m like super new. Then they were teaching me things during rush hour?.. Like I didn’t know that I had to make the coffees.. I was asking them what is a senior coffee, is it any different from any other coffees, while rush hour is happening because they didn’t tell me that at all or prep me. Like I came in there super blind with the work I was going to do since my training was more on the drive-thru with charging and a little of taking order there.

I didn’t know where the stuff is or how to load them (I was trained in drive-thru). Then since I was at the lobby, normally the people who are taking the orders there are the one getting blamed for everything, for the long wait orders, missing food & from the driveway, and just a messy place from the playground/bathroom also (we have a playroom in our McDonalds).

On my first day, one person got so mad because her deluxe breakfast was taking so long even though I wasn’t even part of the kitchen 😭 like the only thing I can help her with is updating or asking the kitchen about her order and just regular coffee, in the end she ended up asking for a refund 😭😭. Then someone from the drive-thru was missing a whole pancake and got so mad probably because he already left and went back, genuinely was just so mad and was cursing. Even though I was serving people table to table (our mcdonald’s we bring their food in their table if they’re eating in) and had to bring out multiple foods outside for the parked cars waiting for their food, let alone the people asking for their tables to be cleaned. So multi-tasking for like tens and tens of people who thinks we remember their order or request is genuinely exhausting.

Then, one girl was asking me about extra syrup and jelly (we gave the jelly) so I ask one of my crew members about extra syrup and the jelly (I didn’t know where it it was) and they told me it’s past breakfast so just say we don’t have syrup anymore (?) and also we didn’t have it. Then the dad come in asking for syrup, and was yelling demanding me to grab syrup so I genuinely had to ask my manager for some syrup and gave it to him then, he started yelling for the manager even though multiple crew members was telling him to calm down and I was new to give me some slack (I look really young btw, (I am young)), but still was he yelling for the manager like imagine a toddler asking for his mom while crying that was what the old dude is doing. The manager told him yeah she will talk to me, after the old dude was throwing a tantrum for like 5 minutes even though, yes, I took his order but I didn’t had out his order (I was on a 10 minute break 😭) when I came back all this crazy circus was happening (the girl asking for deluxe brfst, the missing pancake, and the syrup). Luckily I had good crew members who stood up for me, and the manager was super chill and some people apologize on this his behalf even his daughter 😭.

Anyone had the same experience? So maybe I can relate and just laugh it off, lowkey this job has traumatized me, or just first day experiences?

Before I worked at fast-food I always made it an habit to say thank you and like be kind because I know they don’t get payed enough, but holy since I worked here I know to be more EXTRA thankful.

To preface, I work at Starbucks. We absolutely hate when customers start ordering before we are ready to greet them.

I noticed when I went to McDonald’s the other day, I was prompted with something along the lines of “what can I get started for you today”, so I started ordering, only to realize it was an automated prompt.

So now I’m curious, what do you guys think of it?

Someone didnt squeegee the whole floor so i slipped. 😐 now im broke for a month.

There was actually a bit of an issue with my employment in general. They failed to exactly tell me how to exactly get my accommodations for my job. From my orientation, the assistant manager asked me if there was any accomodations I needed, and well it took me a day to get my answer to her. The store manager was having someone do some disability thing with me. I just learned now that I was supposed to do that disability thing myself. Basically, I believe the initial submission was denied, but no one freaking told me anything, and well this whole time I've been working, getting stressed out and I've been experiencing symptoms due to stress.

My only accommodations were to give me a break every shift that is over 6 hours in length. and to only schedule me 5 days in a working week.

My mental health went for a ride recently when they fixed the AC in July. It felt like things with me were getting exceptionally worse. I was content, then bad. Instead of breathing often, I was breathing less All I felt was just pressure. Not like psychological, but bodily. From what I knew about working with McDonalds, historically they only ran the AC during the winter so as to make sure something stays lubed up or something.

At the point that they fixed the AC, it was at that point, I felt like I actually needed my accommodations followed, but they were never followed to begin with. I got fired for acquiring too many occurrences.

So I have worked at my store 2.5yrs and have been crew trainer since mid August but I’m also a ft uni student so only work 2 days a week. Today I was on a 5pm to 11pm shift which was a bit annoying but fine because I got my uni work done.

At 6pm a fellow crew trainer comes in for the close (we close at half 11, closers usually stay till 2am) and she does bev cell whilst I’m on OAT with a semi new starter. Well the bm is there to watch us and hands me an order of like 2 mcflurries and 1 coffee and I look into bev cell and this crew trainer is 12 pending!!! Kitchen was only 2 pending, all the oat orders were basically gone so how the fuck are you 12 pending.

So me and a manager (not the bm) get put in there instead and this girl gets put on OAT instead but she’s served half of the orders in bev cell off without even doing them. A trainee manager then tells her to do drinks for drive thru so then she’s helping us clear the screen but also helping drive thru and she just stands there and freezes.

As a result of this everyone gets mad and starts arguing. Me and this manager are arguing as the screen is still 9 pending after I’ve done all the soft drinks because he’s had to change all the shake syrups and iced bases, then drive thru team are shouting at us because they’re waiting on xyz then oat and drive thru are arguing over who’s priority and it was so bad. I genuinely had tears in my eyes on my break from the stress.

She’s worked there nearly 4 years and is crew trainer but her slowness is genuinely causing the whole store to go to shambles and it’s so annoying.

Just finished an interview and they said they’ll give me the offer once I send in my background check application, and that the job starts at $14.

However, I also have an interview at Buddy’s Burgers tomorrow at 3pm, and they open at 11am everyday.

I’m a hard worker and am familiar with fast kitchens, however I’m just not a fan of early morning shifts, and this McDonald’s opens at 5am. They obviously didn’t yet say my schedule, but it’s a possibility. Should I wait to send in my background check application until after my interview with Buddy’s Burgers? I’m not from here, so I don’t know anything about Buddy’s Burgers.

that's not how ordering works. i desperately want to tell them that since it wasn't on their order, they'll have to pull around and go thru the drive-thru again. i know that'd be unnecessary and rude but dammit, it's what i feel deep in my heart. straight up if they said "can i have a free extra sauce packet" at the order window i'd do it as an act of decency, but doing the weird cowardly little-baby method is *so* dumb.

Do you immediately pick it up and throw it away? Do you put it back on the shelf if no customers are watching? Or do you just leave it for someone else to sweep up?

Everything i sweep the stock room, I have to throw away 25+ perfectly fine sauce packs and it feels wasteful, but I know i sure wouldnt want to be served floor sauce. But i know a lot of stores are stricter about their sauce counts than we are, so i am curious if they do anything differently.

(I really wanted to make this a poll, but i guess I dont have that ability on mobile)

Does it annoy you when the customer gets to the first window to pay but then decide to add something, change something or cancel an item? Or do you guys generally not mind?

i say this in all good faith BUT i hate two types of people, first the people that have no idea what they want and keep taking up time i don’t think they realise drive thru is timed and we get scolded if it goes down second people that can’t speak english and literally aren’t able to order i legit had some dude start speaking chinese to me MIND YOU i’m a immigrant too but just order from the damn app dude

It hasn't been a issue that a manager brought up to me, but I can tell they notice and just want to work on this before it's a problem as I need this job for now. I have ADHD and my doctor has suggested I cannot be on meds for it because I have tried many ADHD meds in the past and they all either make me throw up, or not eat at all so I'm on pure coping mechanisms babyyy.

Sometimes when it's chaotic I start to zone out. They have been trying me out at presenting more lately and sometimes with big orders I get sorta like 'tunnel vision' if you will trying to remember it all. There's been once or twice I had a mix up because of it. The drinks is the worst part, when it's busy. Our ABS system is good but when its busy and they also need it for McCafe things, that's where I struggle the most.

Also when coworkers talk to me, I try not too, but sometimes I fall into not being able to work and talk. I have been trying to get better though.

But other than me having a hard time to focus, I do like it when it's busy in a way because if I'm idle for too long I go into procrastination mode. But if I'm constantly kept stimulated by being given tasks, then it usually stops me from being 'lazy' so to speak.

Ok, so, I get why parents do this. They want their kids to learn how to order and it’s kinda cute for a lot of them. Plus, if we aren’t busy and if the kid actually knows how to order a bit, it’s mildly annoying at worst.

But, for the love of all that is holy and sacred, if I am in the middle of a rush and it’s looking like I have to spend like a minute trying to get your kid’s order… I am just gonna ask the parents to order.

Me: “Welcome to McDonald’s, what can I get for you?”

Kid: “I want a happy meal.”

Me: “Would you like a hamburger, cheeseburger, 4 piece, or 6 piece one?”

Kid: “A happy meal.”

Me: “Burger or nuggets.”

Kid: “Uh… both!”

And so on.

I wonder what theyre going to do without us. We had 2 quit yesterday bc the Supivisor called them out in the employee groupchat that theyre tryna be managers while also having a Seasonal job at Amazon. So they just straight up left. Our store is running out of managers quickly lmao. Since the last week of August, 1 manager went to go work at a bank, the next one left to go to Amazon full time. 2 other ones went to Amazon but were sticking around to help us out since we're so understaffed. But bc they were called out in the groupchat, they quit. The Assistant GM and I are the only Openers left. We still have a couple more managers but 1 is planning on leaving, the Assistant GM wants to find better work, and so do I. This store is so fucked lmao