u/Former-Composer-300 — reddlx

My usual energy usage ranges from 500-700 kwh a month. This march they are charging me for 2200 kwh, 1800 of which were allegedly used between feb 17-march 4. That is 100kwh a day for 18 days. March 4th my meter was replaced with a new meter, and the subsequent 14 days of that bill I used 383 kwh (27 kwh a day). I've had about a dozen phone calls with them over the past month. First, they said they would start an "investigation", was instructed to call back in a week. Then I called back, the first women I talked to said the investigation was completed and the usage was correct, the meter reading was correct. I asked how they confirmed the meter reading was correct and she said they sent someone out to read it; so I asked how did someone read a meter that was replaced on march 4 and she hung up on me. I called back, asked to be connect to a supervisor who told me there was actually no record of an investigation, and that she would initiate one for me; this supervisor told me to not pay my bill until the investigation was complete. Today I called, the women I spoke to said the investigation revealed the meter reading was correct and that I actually used 2 months worth my usual energy usage between feb 17 and march 4. Upon request of the investigation's findings she could produce nothing that would prove the existence of it. I asked to speak to a supervisor and none were available. They are now threatening to shut off my power in a week if I dont pay the bill.