u/Friendly_Onion116

I’m dealing with a pretty frustrating situation with an European Airline and could use advice. To summarize in bullet points:

• Flight: JFK to Athens, Greece on April 24, 2025
• Situation: Delayed ~24h -> then fully cancelled
• No proper rerouting offered

Okay, super frustrating, at least under EU261 I’m entitled to €600 compensation.. So:

• I filed a claim to that effect with the airline -> but they completely ignored my emails
• After multiple attempts I escalated to the Hellenic Civil Aviation Authority (because the flight went to Greece)
• They contacted the airline in Oct 2025 (I'm cc'ed)
• Airline was supposed to respond by Dec 3, 2025 the latest

But since then, and despite multiple follow up emails:

• No response from the airline at all
• And no update from HCAA either

So at this point I am wondering how to proceed:

• Is my only option legal action (EU small claims)?
• Has anyone successfully forced payment in a case like this?
• Any other escalation paths I’m missing?

Would appreciate any advice or similar experiences.

I’m dealing with a pretty frustrating situation with Norse Atlantic Airways and could use advice. To summarize in bullet points:

• Flight: JFK to Athens, on April 24, 2025
• Situation: Delayed ~24h -> then fully cancelled
• No proper rerouting offered

Okay, super frustrating, at least under EU261 I’m entitled to €600 compensation.. So:

• I filed a claim to that effect with Norse -> but they completely ignored my emails
• After multiple attempts I escalated to the Hellenic Civil Aviation Authority
• They contacted the airline in Oct 2025 (I'm cc'ed)
• Airline was supposed to respond by Dec 3, 2025 the latest

But since then, and despite multiple follow up emails:

• No response from Norse at all
• And no update from HCAA either

So at this point I am wondering how to proceed:

• Is my only option legal action (EU small claims)?
• Has anyone successfully forced payment in a case like this?
• Any other escalation paths I’m missing?

Would appreciate any advice or similar experiences.

I’m dealing with a pretty frustrating situation with Norse Atlantic Airways and could use advice. To summarize in bullet points:

• Flight: JFK to Athens, on April 24, 2025
• Situation: Delayed ~24h -> then fully cancelled
• No proper rerouting offered

Okay, super frustrating, at least under EU261 I’m entitled to €600 compensation.. So:

• I filed a claim to that effect with Norse -> but they completely ignored my emails
• After multiple attempts I escalated to the Hellenic Civil Aviation Authority
• They contacted the airline in Oct 2025 (I'm cc'ed)
• Airline was supposed to respond by Dec 3, 2025 the latest

But since then, and despite multiple follow up emails:

• No response from Norse at all
• And no update from HCAA either

So at this point I am wondering how to proceed:

• Is my only option legal action (EU small claims)?
• Has anyone successfully forced payment in a case like this?
• Any other escalation paths I’m missing?

Would appreciate any advice or similar experiences.