etrade's records for Roth IRAs are awful
I have Roth IRA accounts in both etrade and Fidelity. In my Fidelity account, I can look under the 'performance' and easily see the TOTAL amount I have contributed over the life of the account. Since, under IRS guidelines, the total amount contributed to the account is the amount you can withdraw without a penalty, this is an extremely important piece of information. It also is what I would consider a really basic piece of information.
I tried to find the same information for my etrade Roth and was told they don't have that information because my account is more than 7 years old and that I could possibly contact the IRS to get it.
I understand not keeping individual documents and records over 7 years, but I do NOT understand the failure to keep track of the total amount contributed to the Roth IRA. Again, that is a critical piece of information because that's the amount I can withdraw from the account without penalty.
I think etrade has really failed their customers.
I plan to rollover my account to Fidelity.