Found a long hair in my burger from Wrapchick (via Zomato), "resolution" was a joke
We ordered 2 burgers and 2 wraps from Wrapchick Patiala through Zomato. My mother's burger had a long hair strand in it. We only discovered it mid-meal - by that point, the mood was completely ruined and none of us could bring ourselves to eat the rest of the food.
Honestly? I felt like vomiting.
What happened when I tried to resolve it with Zomato:
I raised the issue through Zomato's chat support. It's clearly AI-driven now. They asked me for a photo, fair enough, I understand people can fake things, so I sent one.
I'm attaching the full chat screenshot here so you can see exactly what I submitted and what response I got.
I want to be upfront - I know some of the images I sent are not perfectly clear. But some of them are. Clearly. You can see the hair without any doubt. I'm not making this up, and the pictures speak for themselves.
Their "resolution"? They informed the restaurant.
That's it. That's all.
• No refund.
• No real accountability.
• No follow-up with me as the consumer.
• No escalation to food safety authorities.
The restaurant was "informed." Great. Super helpful.