Question about Anker warranty returns (sleep buds)
I’m dealing with a warranty replacement for my Soundcore/Anker sleep earbuds and wanted to see if this is normal.
They agreed to replace them, but they won’t process the replacement until I ship my current pair back and they receive them first.
The frustrating part is that my earbuds technically still work. The issue is that the right earbud comes in much quieter than the left at first, then slowly balances out after about 5 minutes. It’s annoying, and definitely seems defective, but once they balance out I can still sleep with them.
So if I send them back first, I’m potentially going days/weeks without the thing I use every night to sleep. That’s the part that’s driving me nuts.
I’m used to device trade-ins/replacements where they send the replacement first, then charge you if you don’t return the old one. Has anyone had luck getting Soundcore to do an advance replacement?
Not trying to be difficult, I just don’t want my sleep messed with while waiting on my new pair to come.