Major technical problems causing stays to be cancelled [BARCELONA]
Hi all,
I woke up this morning and at around 9am I had a notification from my host to say my stay had been cancelled. No explanation from them, just apologising that I felt the need to cancel, the catch? I hadn’t cancelled.
I then found out this was cancelled by Airbnb.
Airbnb automated responses can only give me forums to read on why stays are cancelled, nothing about a potential serious technical issue that is causing many stays to be cancelled. I have opened a chat with customer support but they haven’t replied.
My host explained that they are experiencing major difficulties meaning that bookings are being cancelled and Airbnb is treating this with “immediate urgency”
My trip is in less than 14 days, and I had to rebook another urgently which put me out of pocket an extra £300, but now I’m worried the same will happen to this booking too!
Has anyone else experienced the same? I also received £125 credit to spend on future stays and a £20 coupon as a token of apology.