My Apple Pay account is frozen because I failed verification
Hi, I’d like to start by pinky promising I’m not a fraud, just confused. The other day my mother tried to send me a large amount of money with Apple Pay (500$) and they asked me to verify myself. I failed like 3 attempts. I know my social security is correct (straight off the birth certificate) and I tried with both addresses I have used for the post office and my legal first and last name. I tried to contact support, but they’re just sent me more prompts, which also failed, and said they couldn’t even tell which it was wrong.
I use my middle name in day to day life, and my Apple ID is under my middle name, so I am suspecting that maybe I should use that instead when I can next attempt verification? Although, they have my social security which would show my first name regardless. Are there any intricacies to this that I don’t understand? Googling has yielded nothing.
Any help would be really appreciated, thank you so much in advance.