u/Jimmyg100

I did a grocery pick up today at a major chain. Been to that location several times as a driver and a customer. Never had any problems before.

They have you pull around back to the loading area where there’s supposed to be an employee there to get your items or there’s a phone number that you can call.

So I pull around back, no one is there. I call the phone number, no answer, so I wait by the door. It’s open and there’s people walking around inside so I try to stand so they notice me. After a few minutes no one is coming, I try the phone number again. More drivers are arriving, still no one inside coming up to us. At this point it’s been over ten minutes.

Finally a manager comes up to the back and, frustrated, I tell him “Hey, I’ve tried calling the number twice, no one’s picking up, you really need to have someone back here we’ve been waiting.”

He immediately says, “You’re not getting your order! Don’t talk to me like a condescending child! You’re not a customer you’re a partner! You don’t know what’s going on back here, you show some respect! Don’t take that tone with me!” Just yelling, going on a full power trip, and escalating the situation in front of everyone. I felt like I was going to blow up so I turn around and walk away, cancel the order, and report his behavior to the app.

I know we all have bad days, but Jesus fucking Christ don’t take it out on me because you don’t have your shit together. You’re going to blow up at someone because they talked to you in the wrong “tone” get out of customer service.