Ghost call, literally?
I was working for a certain BPO company back then and one of the agents encountered a very disturbing call.
So, the customer was asking for a transfer PIN (Telco account btw), and usually, kapag ganitong concern, aabutin lang ng around 6–10 minutes kasi simple concern lang naman. Pero yung call na 'to umabot ng 1 hour and 30 minutes kasi una matanda na si customer so hirap sa pag gamit ng phone. Pangalawa, hindi makareceive ng one-time PIN si customer.
During the call, makwento si customer. He even mentioned na may book siya and that he likes reading books and stuff like that.
Then, around 20 minutes before the end of the call, biglang umiyak yung agent. Ayun pala, yung boses ng customer was exactly the same as the agent's voice. Parang naririnig niya yung sarili niyang boses, or parang sarili niya mismo yung kausap niya.
Since naririnig siguro ni customer na umiiyak na yung agent, sinabi daw niya:
"Are you crying because my voice is exactly the same as yours?"
Tapos since hndi nga makareceive ng text message si customer so ang advice is pumunta sa nearest store. ang sagot daw ni customer something like:
"I can’t go there because I’m already under the grave. That must be the reason why I can't receive the message as well.”
Tapos somehow, biglang nakareceive ng message si customer and na-generate na yung transfer PIN.
Pero biglang refused to give the PIN yung customer. Then sinabi niya sa agent with a very eerie voice:
"But I wanna say this. Always remember that Jesus loves you."
And then the customer hung up.
Pero eto yung mas nakakatakot.
Pinakinggan nila yung call recording kasi nga, base sa kwento ng agent, sobrang creepy talaga nung nangyari.
Sa first 10 minutes ng recording, rinig pa yung boses ng customer. Pero after that, wala na. As in wala. Rinig yung agent na parang may kausap siya, pero walang boses or response coming from the customer's end.
And then, somehow, narinig din sa recording yung last part ng conversation, specifically nung sinabi ng customer:
"Jesus loves you."
Also a week after the incident, naaksidente yung agent (Motorcycle accident.) Nag survive naman pero the agent was hospitalized for a few weeks if not months.