National grid cancelled without telling us?
My partner and I are moving into a new apartment and we scheduled w/national grid to come tomorrow and turn our gas on (made the app 9 days ago).
My partner called them today to double check for tomorrow, but they said that the app was cancelled and rescheduled for the 31st (without notifying us).
Lady on the phone said she’d talk to her supervisor and call back, but that was hours ago. We called and have basically been on hold for 40 minutes, only talking was to tell us that no one is available all week.
What can we do? We’re being forced to go without gas for the next 12 days.