Wanting to pivot careers, currently work at frontline in insurance, wantung to get into fraud claims or similar to
Hi all, to keep it nice and simple I've been a contact centre agent for two years, 8 of those months I spend on a lengthy and interesting secondment in a different area of the business that was struggling.
I am in Australia, working for one of the larger health insurer companies.
During that secondment I had the amazing opportunity to work with a fraud investigation team on health claims, reviewing, checking, discussing and analysing multiple claims and finding inconsistencies in a large group of suspected fraud cases. It clicked that I enjoyed it, a LOT.
I have an honours degree in history so as you can guess investigating, research and general analysis is a fun thing for me.
Getting back to my point for you all,
I want to go into a fraud career of some sort in insurance. Frontline is killing me and was only meant as a temporary stop over. I was thankful for the secondment I went through and I have started to apply for fraud roles, risk analyst, claims analyst, claims investigators etc.
I figure adding a Cert IV in government investigations just to bolster it as I only have the few months of secondment behind me.
I just want to reach out if there is anybody who does these roles, what path you do? Any advice? If you know of that cert do you believe it's the right one?
Perhaps better wording I can use to bolster that secondment?
Appreciate it ya'll