Update: Gigabyte rep claimed full refund was sent to MD Computers, went silent when I asked for proof. MD Computers confirmed they received nothing.
Original post here:
https://www.reddit.com/r/IndianGaming/s/Jd6CgCvAeq
Quick recap for new readers, bought a Gigabyte M27Q X 240Hz from MD Computers on 09-09-2024 for ₹40,046. Two defective units within the warranty period, both with noise on screen. Two RMAs (KC02-25-A0021 and KC02-2610031). Gigabyte informed me the product is discontinued and offered a pro-rated Credit Note worth roughly ₹22,000. I rejected it and demanded a full refund. They went completely silent for 3 months, ignored emails, ignored calls, ignored a formal legal notice sent to their Mumbai office and Kochi service center.
Posted about it here 4 days ago. Within hours, the official Gigabyte rep reached out via DM. He confirmed that the full amount of ₹40,046 had already been sent to MD Computers.
I asked for transfer proof or a Credit Note document showing this.
He stopped responding.
I contacted MD Computers directly. They replied in writing confirming they have received no CN document from Gigabyte to date.
So to summarize. Gigabyte’s official rep claimed the full amount was already sent. Went silent when asked for proof. MD Computers confirmed nothing was received. It has now been 2 days since the rep’s last message.
Tagging u/GIGABYTEofficial and the official Gigabyte rep. Would appreciate an actual response this time.
Update 30/06
u/eddie_edits has reached out directly today. Confirmed the Credit Note has been passed to MD Computers, but their distributor hasn’t shared the details yet so MD Computers can’t track it on their end. Said this should be sorted today or tomorrow. Will update once the refund actually comes through.
