u/Maleficent-geek

I bought a Bosch Series 6 dishwasher (SMS6IKI01I) in India and I am honestly not sure what I should do now.

From the beginning I started noticing some things which made me uncomfortable.

When the dishwasher was opened for installation, I noticed there was already enough water in the filter area. There were also a lot of water droplets inside and quite a few spots. I had watched many Bosch dishwasher unboxing videos before buying, and I noticed that the front door in those videos usually had a blue or golden protective film. Mine did not have any such film.

At that time I didn't think too much about it and assumed maybe this was normal.

The dishwasher does clean the dishes, but after using it I started noticing pits, discoloration, brown spots and burnt-looking spots on many of my utensils.

I informed the dealer about this from the beginning.

Bosch service technicians have already visited my house 3 times. They checked the water hardness and changed the settings, but the problem with the utensils continued.

There was also some confusion about cleaning the filter. The manual says to clean it regularly/weekly, but different technicians told me different things. One told me to clean it every day and another told me to clean it after every wash.

After some time I also started noticing an unusual noise from the dishwasher. I recorded a couple of videos. On 13 August the noise seemed much louder, so I sent the videos to the dealer. The dealer replied and told me not to use the dishwasher anymore.

One of the service technicians also told me something like, "It is not that dishwashers don't work, but your particular unit doesn't seem right."

I eventually requested a refund.

A Bosch representative also visited to collect the details for the refund request. He told me that the burnt-looking spots on the utensils could possibly be related to a heat pump problem.

Today I also spoke to some senior Bosch customer service officials, including the customer service head. They confirmed that the refund request is being processed and that it will now go to management for a decision.

So now I am waiting to see what they offer.

Either they may approve the refund, or they may offer to replace the dishwasher.

One thing I want to mention because I know people may say that this happens because of "cheap stainless steel".

I don't think that is the case here.

I also have a fairly expensive Prestige stainless steel pressure cooker, and I have seen the same kind of issue on it after using it in the dishwasher.

I have watched many YouTube videos of people using dishwashers, and they are using normal stainless steel utensils too.

So what am I supposed to do? Use some military-grade high-end stainless steel utensils just to eat normal hot food and then put them in a dishwasher?

I understand that not every type of metal or utensil is dishwasher-safe, but these are normal stainless steel household utensils. If a dishwasher is going to damage them, I would expect this to be clearly explained.

My main concern is the replacement.

I bought the dishwasher because I wanted to get rid of the daily hassle of washing dishes. My wife has a cervical issue and the maid we had earlier was not cleaning the dishes properly, so we often had to wash them again ourselves. I thought a dishwasher would solve this problem.

Instead, this has become another source of frustration. Three service visits, damaged utensils and now an abnormal noise.

I am also wondering whether the dishwasher I received was actually a brand-new unit.

I am not saying Bosch sold me a used or refurbished product. I simply don't know how to verify it.

Is there any way to check from the Bosch FD number / serial number when this particular unit was manufactured and whether it had ever been installed, serviced, returned or refurbished?

Also, if Bosch offers me a replacement, how can I make sure that the replacement is actually a brand-new unused unit and not a repaired/reconditioned one?

And finally, would you guys take the replacement or push for the refund in this situation?

Would really appreciate advice from Bosch owners or anyone who has dealt with a similar situation.

Hi everyone,

I'm completely new to dishwashers and bought a Bosch dishwasher (series 6) about 18 days ago. I honestly expected the experience to be much smoother, but so far it hasn't been.

We even had a Bosch technician visit our home. He measured our water hardness and configured the dishwasher accordingly. I'm using dishwasher salt and detergent as recommended.

However, I'm still getting inconsistent results, and I'm starting to wonder if this is normal or if I'm doing something wrong.

I've attached a few photos of what I'm seeing.

Issues I'm experiencing:

• Small black dots/spots appearing on some stainless steel utensils.
• Dark stains/discoloration around the rim of some stainless steel plates.
• Cloudy or white marks on spoons and other utensils after washing.
• Sometimes the same utensil comes out perfectly clean, but the next wash it develops marks again.

At this point, instead of simply loading the dishwasher and forgetting about it, I feel like I'm troubleshooting after almost every wash.

Since this was an expensive purchase for our family, I really want to understand whether this is expected behavior or whether something is actually wrong.

I'd appreciate advice from people who have been using Bosch (or any dishwasher) for a long time.

I'm using Fortune dishwasher detergent along with Finish rinse aid, and the dishwasher salt is filled as well.

My questions:

1. Do the marks in these photos look familiar?
2. Are they caused by water hardness, detergent, rinse aid, salt settings, or something else?
3. Is this considered normal, especially during the first few weeks?
4. Would you consider these cosmetic marks, or do they indicate an actual problem with the dishwasher or my setup?

Thanks in advance. I'm genuinely trying to learn and understand what I'm doing wrong.