Customer Scam
Just got hit with this one the other night. Waited to pick up food and it was a pretty big order so I knew there might be some waiting time. I was eventually told by an employee there was nothing there to pick up, and no order for that name in line to be made.
I contacted the customer to see if they had received or cancelled their order. They left me on "read" with no response.
Eventually I had to cancel on my end as "already picked up by another driver."
Next day I get an email that I've been "reported". Told that I had picked up and order, not marked it as picked up, and had not delivered it. Basically I was being accused of theft.
I had made screen caps of my attempts to contact the customer, and had given them the name of the employee that saw me leave empty handed.
This was how the scam works.
Customer makes an order, gets there before the driver and picks it up themselves. Make sure the place is busy so no one asks to see your phone. Takes it home, eats free. Then when the actual driver shows up and can't find the food, accuse them of theft and get a refund! 😡
We figured this out a different employee handed off the food and had logged that it was picked up and so it was gone and out of the system when I got there. The guy I dealt with found out the order had actually HAD gone out. No one checked their phone when the person picked it up to see if they were a legit driver.