Holyheaden delivered a different product than advertised and is refusing a refund—only offering store credit. What are my options?
I ordered a shirt from Holyheaden because I liked the design shown on their website. The shirt I received had a different ornament/design.
Customer support admitted by email that it was from an updated production batch, but there was no disclosure of this change on the product page before I ordered.
They refused a refund and only offered store credit, saying it’s their policy. After I mentioned consumer rights, they said the case was escalated to management. It’s been several days with no update, while WhatsApp support has already told me a refund isn’t possible.
I have screenshots of the listing, photos of the product received, and emails acknowledging the design change.
Has anyone dealt with Holyheaden before? Should I now file a complaint with the National Consumer Helpline/Consumer Commission, or wait longer?