u/MrSketchy23

TLDR, because I over-explain too much: I worked the sales floor (November 2025- mid April 2026). Due to my Autism & social anxiety, it became too overwhelming/stressful & asked to be moved to front end register. Managers took 2 months to move me & once they did, my hours were severely cut-- leading financial hardship & depression.

Managers won't give me more hours or accommodations (like training in other departments), until my performance improves. If there's any way to fix this, please help me. My mind is spiraling & I can't pay any of my bills because I moved departments.

Hey there. I've been working for Best Buy since November 2025, when I first applied & got hired, it was not made clear that this job was performance based.

I got diagnosed with Autism last summer & have been working on learning to speak up for myself & ask for help when I need it. At first, things were okay, I was doing well on the sales floor & didn't pay any mind when people were calling out BPs every so often.

It wasn't until January that the higher-up manager told me that if I don't sell enough warranties & memberships, that I will be let go or my hours were cut. I panicked since I was the only one able to work since my husband was assaulted while working & is struggling with employment & PTSD. This lead to me going out of my comfort zone against my better judgement, to sell more revenue. Even when it lead my mental decline faster than before.

Best Buy was the first retail job I've had since I was in high school (I'm 28) & socializing is extremely difficult for me, especially when it comes to being a salesperson. I told managers I'm not comfortable "talking AT" customers than to them. I love helping customers & I always strive to do my best when helping, but I don't like bothering them with sales pitches about memberships & credit cards they DIDN'T ask for/care to know.

If it's relevant to the conversation, I will bring it up if I believe the customer could benefit from it (ex: can't afford a certain item, so I suggest applying for the BB credit card or if they're looking for Pokémon cards, I suggest getting a membership so they can benefit from price drops notices, free shipping, pickup options).

I asked for accomodations since my social anxiety about this has gotten so bad, I now get nauseous & even vomit from the stress (three times so far). I asked for accommodations in February this year, but didn't get any word back until the end of April. Before that, managers barely interacted with me & I felt I was being ignored. Managers thought I either "couldn't do my job" or that I was just not wanting to do it at all. Neither is the case, I just can't do it the way they WANT me to.

In the meantime, I'd clean/dust the store until a customer needed help. I'd say hello, ask if they need anything -- if not, I'd leave them be & let them know if they can't find something, I'll check inventory. The managers didn't seem to like that I was accommodating myself this way.

My hours slowly started getting cut & when I was finally moved to front end, like I asked, I was only getting 11 hours every 2 weeks. The managers didn't make it clear to me that I would be getting less shifts (ex: work Mon, Tues, Wed)-- only less hours (ex: working 4pm-9pm). I texted & begged for more hours or training on other departments in order to get some kind of extra income, but most of my texts were ignored & I was getting desperate.

Bills have/are late, rent was late & for 3 months I've been looking for another job/2nd & I've had no luck. I'm practically stuck here. Asking for any kind of help is an oxymoron, since the managers won't give me extra work until my performance improves. But, I've told them that my lack of hours & proper accommodations is CONTRIBUTING to my lack of performance.

The managers also don't take the time to properly train staff fully, just surface level stuff & the rest I've had to figure out on my own. Leading to me asking multiple questions over things I should know, but don't because I only had 2 days of training back in November for front end & once I got to the sales floor-- I forgot the little training I had.

Yesterday, the managers met with me for a check-in & I told them the same thing I'd been saying for months: "Give me more hours & training & my performance will improve". Managers didn't want to do that since they don't see how giving someone who "isn't coachable" is deserving of more hours. I argued I shouldn't have to beg for bare minimum hours, since I'm not even getting part-time hours.

One manager (we'll call her Becky) even accused me of "weaponizing" my disability since I said I'm going to continue accommodate myself, since Best Buy can't do it properly. This was the same manager that 2 weeks ago suggested that she could move me to Home Theater for extra training & hours, but when I agreed-- Becky reneged on it & said she can't do hands-on training (when I asked if I could do the training from home, she didn't offer a solution & just kept backpedaling).

The other manager (let's call her Karen), said if I wanted she'd offer to move me to the back warehouse to do down-stocking since it has little customer interactions. I immediately agreed & told her to text me a time, place & schedule for training. 30 minutes after this meeting, Karen backpedaled on that offer; she only offered it because she was frustrated. Karen then added salt to the wound by saying I'll only be moved to warehouse if my performance at front end improves.

I feel like I'm being treated like an inconvenience for being disabled, ony further cementing why I don't reach out for help at work. As if my accommodations only come when I do something for Best Buy, even though I've been taking every measure possible to what I can. Even when I get the BPs, my hours are still the same.

I'm at my wits end & I'm feeling hopeless right now. HR does nothing & I've screwed myself for trying to do what was best for myself. My paycheck & hours were fine until I asked for accommodations.

I hate my life right now. If there is a solution-- please help me, I'll take/do anything at this point. I don't know what to do right now. If need be I can provide screenshots, if necessary. I know I've rambled for too long already.