What is happening with my leased line install? (critical services)
I work for a large org, our current ISP is shutting down very shortly so we placed an order for a resilient leased line in May through BT - we were assured we would have it installed by September.
We had a survey done, OR engineer came out and said no issues - they can splice from the existing fibre tray already in the rack of the location we want it.
Since then, we have had radio silence from OR. Our account manager at BT has said they have chased continuously. We have requested to drop the resilience requirement to speed up deployment.
I received an email today stating that because of the resilience (which we told them to take off) it is now scheduled to be built for the end of December - three months after the BT proposed date!
BT AM is adamant he has no way to speed OR up. Does anyone know how I can get this moved pronto please? (contacts, services etc)
Without saying too much about the org, we deliver critical services to the public. Just shows how desperate we are.
We will genuinely pay ££££ to get it sorted.
Thanks.