First and last time I order directly from Boss Team Games
Like a lot of you, I preordered the Hellrasier the moment preorders went live last year because I wanted to support the game and get the Collector’s Edition directly from them.
The delay itself isn’t really what bothers me. Stuff happens. It’s the lack of communication.
I had reached out a few weeks ago because I was worried about whether the physical copies would actually arrive by launch, and I was basically told they were planning to ship a few days before release so they can arrive as to close to launch. Then I reached out again, which I was told it would ship Monday.
Then, two days before launch, we suddenly get an email saying there were delays with certain components and that some Collector’s Editions won’t arrive by October 8.
That’s the part that annoys me. If they already knew there were delays, why not just tell us earlier?
I think most people would’ve been way more understanding if they had just said, “Hey, we’re having some production delays and some orders may be late.”
Instead, a lot of us who ordered over a year ago and spent a lot of money are sitting here with no tracking, while people who waited and ordered from Amazon or just buy it digitally can be playing at launch.
I’m still excited for the game, but the communication around this whole thing has been really disappointing.