

I feel so defeated and I don’t know how much more I can do this. Please don’t hesitate to be tough and honest. I don’t know if the right supplies were ordered. Anyone know?
I have to admit I thought i was a pro with applying my ostomy supplies during change days. Never had leaks, or blowouts and if I really wanted to I could let a full week pass between changes. But, I got so sick a couple of weeks ago and no bag stayed, I ran completely out of supplies and my dear doctor brought me some she had been given by an old patient. I don’t know if I ordered the correct items. The representative was the least helpful person I have ever dealt with. How does she not know which bag goes with which flange and why tf weren’t my supplies automatically sent out a few weeks after i got my first shipment at the beginning of September? I don’t know it I ordered the correct 2 pieces the will actually snap in place. Hollister is really doing the least and putting out products that are cheaper and last half as long as even a few months ago. I’m tired of this game. Obviously if I’m still alive I need supplies people don’t patronize me and I don’t want excuses I want to be able to have the supplies I need to live and function in society with some dignity and self respect because I’m already self conscious about a bag of shit stuck to my stomach. Is it too difficult to just auto ship the supplies out? Kaiser used to send me 6 months of supplies at a time without me having to do anything or explain anything. They knew I needed them and used their brains to make it simple and easy for the ostomy patients because I think we already have enough on our plate. Im attached a picture below of what they ordered and I was wondering if it was the correct flange and bag? Will they snap in place? Because if they don’t I have no more supplies and I fear I have no desire to continue fighting this unnecessary battle to get adequate supplies that fit together without having to call hollister for samples. The lady acted like ai was new to this. No, im new to having to hunt down the company so i can order my supplies and I’m new to a medical company not being educated on the proper appliances that go together. I’m just in a dark miserable, lonely place and nobody understands. Thank you