I have an ITIN, and I've recently lost access to the credit monitoring feature.
The image shows an error message. This feature used to work fine until recently, when it suddenly stopped functioning. I contacted TransUnion, and they confirmed that my information is perfectly fine; I was even able to successfully retrieve my TransUnion credit report via Equifax. However, I am encountering issues retrieving the report specifically with SoFi. SoFi customer service keeps telling me to contact TransUnion—what should I do?