Kindness
Last month on a VERY slow Sunday morning, a guest called and asked if he could check in early. He was here for a funeral and needed to get ready. I obliged because we had the rooms and grief sucks. That afternoon he asked if some of his family could come swim in the pool even though they weren't staying with us. Again. We were dead as all hell. And grief SUCKS, so i said yes. They were all incredibly kind. The kids had such a fantastic time (they told me all about it. One girl even hugged me before she left because she loved getting to see her cousins) and they were out of the pool and gone by the time it closed! They cleaned up after themselves so nicely too!
Well, that guest was checking in again today. He remembered me, thanked me repeatedly, and tipped me $20.00 for my kindness.
Not something i ever expected. I truly was just happy making their day suck a little less. But i am so grateful to have had my kindness acknowledged and returned!
I know it's easy to get jaded working in any form of customer service. But i also know that not everyone visiting a hotel is there because of something positive or joyous. I try to keep that in mind.
Just wanted to share something positive before we head into a busy weekend!
Edit: literally so many typos. Sorry y'all. I'm tired