I just cant stand rogers
I made a post here a month or two ago about the issues I was having with rogers and they are still not resolved. They sent me a phone that I did not even order and made me go to fed ex to pick it up and send it back to them. After I did that and they confirmed they received the phone back and that I would not be charged for it I cancelled my phone line(wife's phone line is still on the account as her phone is not paid off yet). I decided to switch to Virgin. Rogers a month after I cancelled now put on the account that they are charging me $1400 for the phone that I returned and didnt even order. I submitted a billing ticket and got an email back weeks later that they see that the phone was returned and that all charges related to the phone have been removed from the account but that was not the case as the charges are still there. They are now trying to charge me over $50 in late fee charges.
Ive scheduled call backs(only way to contact rogers) multiple times now and each time the agents have stated they see that the charges are being removed and I would receive a credit on my next bill. That bill came in today and its still not credited and they just continue to charge me extra late fee charges. With this absolutely awful customer service I don't even know what to do at this point as it is affecting my credit. I did originally report it to the CCTS but all they did was have some higher up contact me from rogers who offered me a $100 credit and did not resolve anything.