Missed service appointments
*I'd rather not turn this post into a svc bashing post, looking for solid solutions*
When a customer is scheduled to come in for either a parts install, or whatever, and they miss their appointment, what does your SVC dept generally do? Ours seems to do nothing, and it gets annoying especially for the customers who we have parts ordered for.
I have placed a shelf near our back counter for daily appointments, so it is easier for me to see who misses an appt.
Thanks for any input.
*EDIT* This pertains to mainly warranty jobs, or customers who have some sort of extended warranty, all of our CP orders are pre-pay, so that isn't an issue thank goodness.