u/PaxMachina

Hi all

I've never used Meta ads before, but I'm now trying to promote a personal project and I have some content I want to push as ads.

The problem is, two weeks ago when I went through the process to set up my business 'portfolio', the platform doesn't let me and it turns out this is due to some kind of payment restriction on my account.

I have been on the phone with Meta's advisors, none of whom are able to tell me why exactly. I haven't purchased anything with Meta before as far as I am aware, and I don't have any outstanding debts. I've removed all the cards and added them again. The advisors I spoke to told me they will contact the payments team who will reply back to me, but after a week and half I have heard nothing back.

I've tried requesting an update from them too but they just tell me to wait for them to respond.

Has anyone had a similar issue and has had success sorting it? I can't believe it takes over a week for their payments team to reply and I'm worried it's just been forgotten about.

Any help would be super appreciated!

Hey all. After years of creating my first album and carefully planning the whole release rollout I finally got it all online two weeks ago. It feels like a great achievement and it feels really satisfying to finally get music out into the world.

Unfortunately issues I'm having with Meta are ruining the party somewhat :(
I've been reading subreddits like this and most people say to focus on Meta ads as the key driver of new listeners. Especially critical for a new artist as I had 0 followers aside from friends. Part of my plan alongside playlist pitching (which I've been doing avidly for the last 2 weeks too) was creating some animated videos (I'm a CG/motion artist) with the main focus of pushing via ads.

But for some reason I have a 'payment restriction' on my Meta account. I've been on the phone with various Meta advisors, none of whom can help and who all say they'll contact the payment department, but I've not heard anything back and it's been over a week and half. I've tried following up a few times and each time they just say I will hear back.

It sucks so much because two weeks post release I want to strike while the iron's (still relatively) hot and push the ads now. I have even saved a decent budget for the purpose but feel totally powerless to do anything.

Has anyone else dealt with them and how long did it take to get them to act? Apparently there's no outstanding bills or any flagged activity on my account. I find it crazy even when they have a customer who's eager to throw money at them they're so unhelpful.

I'm at the point where I'm starting to consider alternatives. Everyone talks about Meta ads being the #1 marketing method, but is there any sense in pushing the same ads to Youtube, or even Tiktok? I haven't got a profile on either of these, which makes me doubt this strategy as starting from 0 sucks and I don't want to get sucked into managing socials over 3 platforms (I only really have the time for Instagram). But if it's worth it I might give it a shot.

If anyone has any tips I'd love to hear from you!

Thanks in advance