Why Is Amazon Forcing Open Box Inspection With an Additional Fee?
Yesterday, I ordered one product, and I was charged ₹99 Open Box Delivery fee. In that case, I could understand it because the product was expensive.
However, now I am being forced to pay the ₹39 fee for this order as well, even though I don't need the service. If Open Box Delivery is meant to prevent fraud, then it should simply be a standard part of the delivery process not a paid service charged to the customer.
As a customer, I am already the one at risk if something goes wrong with the order, yet I am expected to pay extra for a process that primarily benefits fraud prevention. That doesn't seem fair.
I am also an Amazon Prime subscriber, so it's even more disappointing to see an additional mandatory charge for something that should be included as part of a secure delivery experience.