u/ProcedureOne4150

Has anyone else been getting stuck in this ID verification loop lately? I’m a California resident in the military, and I’m currently fighting Amazon over a $59 misdelivery charge. a support agent named pablo already admitted they sent it to the wrong place and promised me a refund but now the system is refusing to move forward unless i upload a photo of my id.
The problem is I literally can’t do that because 18 U.S. Code section 701 makes it a federal crime for a business to scan or copy a military ID. I’ve been in a chat for two hours and finally got a manager named Jay, who kept telling me his hands were tied. I had to basically cite the January 2026 return settlement (case 2:23-cv-01372) and tell him that using these "technical loops" to block a promised refund is a violation of that court order.
I also brought up California AB 578, which is supposed to protect us from this exact thing. After I wouldn't let it go, he finally "found" a way to do a manual override, but it was like pulling teeth. Has anyone else had to go this far just to get a basic refund? It feels like they’re just banking on people giving up so they can keep the money. Is there a better way to get them to stop flagging accounts for this stuff?